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Ordering InformationOnline OrderingYou can conviniently order in stock products online 24x7. Your transactions are absolutely secure. We use Verisign as our online payment processor to guarantee the highest level of security. We do not collect credit card information. All credit information is entered and stored on Verisign's website. Verisign is a leading provider in secure online payment processing (to learn more about Verising visit its website).By Phone:Call our toll-free number 877-PURITY2 (877-787-4892) to place your order between hours of 9am and 6pm EST, Mon-Sat.By Fax:Ordering by fax available 24x7. Please print the order form and fax it to (212)202-6343.By Mail:To order by mail, please print and complete the order form and mail it to:
Spiritus Terrae, LLC. Sales TaxWe do not charge sales taxes except for orders shipped to Maine and New Jersey addresses. For orders shipped to Maine a 5% sales tax is added.Payment OptionsWe accept Visa, MasterCard card as well as money orders, certified checks and personal checks payable to SPIRITUS TERRAE, LLC. If paid by check your order will ship as soon as the check is cleared.
Shipping InformationStock AvailabilityIn-stock items are shipped within 24-48 business hours and usually arrive within 3-8 business days. We make our best effort to have sufficient stock at all times. However, due to the fact that the products are imported from France and produced from raw materials arriving from exotic countries, we may temporarily be out of stock on some items. Products availability is indicated on the product's description page.Shipping Rates for order shipped to continental USA
*Orders containing a total of 4 or more of the following items: shampoo, conditioner or clay will have a $3 shipping charge. We ship via DHL Ground, Fedex Ground and USPS. Express delivery is available upon request for an additional fee. Shipping Rates for order shipped to Canada, Alaska and HawaiiShipments to Alaska and HawaiiIn many cases (depending on the quantities and items ordered) we can pack your order in a flat rate USPS Priority Mail box. In this case the shipping charge is $10. If this is impossible the shipping charges are according to the chart below. As we don't know whether the order will fit in the flat rate box at the time of ordering, we will request authorization from the credit card for the full amount of shipping charges as indicated below. The actual charge will be either $10 or the amount indicated. If you want to know wether the order can be shipped in the flat flat rate box please inquiry. Small orders (under 2 lb) will be shipped USPS priority mail and the shipping charge will be $7 (we will still require credit card authorization at the time of payment for the full amount according to the chart below). The actual amount charged ($10 for flat rate or $7 for small orders) for the shipping will be reflected on the invoice. Please inquiry if you want to verify the exact amount of shipping charges before placing your order. Shipments to CanadaSmall order (under 3 lb) will be charged $8 shipping and handling fee (US$). However the credit card authorization amount requested at the point of payment will be according to the chart below. The actual amount charged (US$8) will be reflected on the invoice. Please inquiry if you want to verify the exact amount of shipping charges before placing your order. Canadian customers are responsible for customs duties charged by Canadian customs which depending on the province can be as high as 20% of the order total. This charge is an additional charge to the order and is not included in the price. It is typically collected at the shipment collection point. All rates are in US$
Orders are shipped via USPS. Express delivery is available upon request for an additional fee. Shipping charges are subject to change without notice. |
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